Order Cancellation Policy

Last Updated: October 21, 2026

This policy sets out when and how an order placed on Jewelchic.in can be cancelled, either by the customer or by Jewelchic.in, and the resulting refund treatment.

Customer-Initiated Cancellation

• Orders can be cancelled free of charge any time before the order status changes to 'Packed'.
• Once an order is 'Packed' but not yet 'Dispatched', cancellation may still be possible but could take up to 24 hours to confirm as the product may already be in transit-preparation.
• Once an order is 'Dispatched', it cannot be cancelled; customers may instead refuse delivery or use the Return Policy after delivery.
• For made-to-order or customised jewellery, cancellation is only permitted within 24 hours of order placement, before production begins.

How to Cancel

• Go to 'My Orders' on Jewelchic.in, select the relevant order and click 'Cancel Order', or contact Customer Support with the Order ID.
• A cancellation confirmation will be sent via email/Whatsapp once processed.

Jewelchic-Initiated Cancellation

• Jewelchic.in reserves the right to cancel an order in cases of: stock unavailability after order confirmation, pricing errors due to technical glitches, suspected fraudulent transaction, or inability to verify KYC for high-value orders.
• In such cases, the customer will be notified with the reason and a full refund will be initiated within 7 business days to the original payment method.

Refund on Cancellation

• Prepaid orders: full amount refunded to the original payment method within 7 business days of cancellation confirmation; the amount may take a further 2-5 business days to reflect, depending on the bank.