Refund Policy

Last Updated: October 21, 2026

This Refund Policy defines the timelines, payment modes and exceptions applicable when a refund is due to a customer, whether arising from a cancellation, return, or failed transaction.

When a Refund Is Applicable

• Order cancelled before dispatch (see Order Cancellation Policy).
• Product returned and passed quality check (see Return Policy).
• Payment deducted but order not confirmed due to a technical/gateway failure.
• Price adjustment or goodwill refund issued at Jewelchic.in's discretion.

Refund Timelines

• Cancellations: 7 business days from cancellation confirmation.
• Returns: 7 business days from the returned product passing quality check at our facility.
• Failed/duplicate payment refunds: 5-10 business days, depending on the bank/payment gateway's processing time.
• Buyback payments: 7 business days after the valuation is accepted and verification is complete (see the Exchange Policy).
• The above timelines refer to the time taken by Jewelchic.in to initiate the refund; the amount may take a further 2-5 business days to reflect in the customer's account, depending on the bank. If the amount is not received, please contact info@jewelchic.in.

Refund Modes

• Prepaid orders (card, UPI, net banking, wallet): refunded to the original payment method used for the transaction.
• Cash on delivery orders and buyback payments: paid to the verified purchaser's bank account.
• Wallet credit is optional and is issued only if the customer chooses it.

Refund Amount, Partial Refunds & Deductions

• An approved return is refunded at the net amount actually paid for gold, natural or lab-grown diamonds, making charges and applicable taxes, after linked offer adjustments. If a free gift linked to the order is not returned, its applicable value may be deducted.
• Where a return involves goods that fail quality check partially (e.g. one item in a multi-item order), only the eligible items are refunded.
• Shipping charges (if levied at the time of order) are non-refundable except where the return is due to a defect or an error by Jewelchic.in.

Refund Tracking

• Customers receive a refund confirmation with a reference number via email/SMS once initiated; this reference number can be used to escalate to the bank if the amount is not received within the stated timeline.