Return Policy

Last Updated: October 21, 2026

This Return Policy explains the conditions under which products purchased on Jewelchic.in can be returned, the return window, eligibility criteria, and the process customers must follow to initiate a return.

1. Return Window

Products can be returned within 7 calendar days of the delivery date, except for items listed under Non-Returnable Categories below.
The return request must be raised through the 'My Orders' section on Jewelchic.in or by contacting Customer Support before the return window expires.

2. Eligibility Conditions

The product must be unused, unworn, and in its original condition, with all tags, certificates, and hallmark stamps intact.
The product must be returned in its original packaging, including the jewellery box, pouch, original invoice, and any certificate of authenticity provided at the time of purchase.
Products showing signs of wear, resizing, engraving, damage, repair, polishing, cleaning, alteration, or missing components (including stones, clasps, tags, or certificates) will not be accepted for return.

3. Non-Returnable Categories

The following products are not eligible for return:
Customised, engraved, or made-to-order jewellery.
Jewellery that has been resized at the customer's request.
Products purchased during clearance, liquidation, or "Final Sale" promotions where they are expressly marked as non-returnable at the time of purchase.

4. Partial Returns

Products purchased as a set, pair, or combo must be returned together. Partial returns of such products will not be accepted.

5. Return Process

Step 1: Raise a return request through the 'My Orders' section on Jewelchic.in or contact Customer Support, stating the reason for the return.
Step 2: Our team will review the request. If approved, a reverse pickup will be arranged from the delivery address within 2–4 business days, wherever service is available.
Step 3: Upon receipt, the product will undergo a quality inspection to verify its purity, weight, hallmark, condition, and accompanying documents against the original order.
Step 4: If the product successfully passes the quality inspection, the refund (in accordance with the Refund Policy) or exchange (in accordance with the Exchange Policy), as selected by the customer, will be processed.

In locations where reverse pickup is unavailable, customers may be required to self-ship the product and bear the charges.
Until the returned product is received and accepted by Jewelchic, the customer remains responsible for the shipment. Customers are advised to use a reliable courier service that provides tracking and, where possible, transit insurance.
An approved return is refunded at the net amount actually paid for gold, natural or lab-grown diamonds, making charges and applicable taxes, after linked offer adjustments.
Any gift card value, cashback, promotional discount, coupon benefit, or free offer associated with the order may be adjusted or deducted while calculating the refundable amount, wherever applicable.

6. Quality Check Rejection

If the returned product fails the quality inspection due to signs of use, tampering, missing hallmark, alteration, damage, mismatched purity or weight, missing components, or any other breach of this policy, the return request will be rejected.
The product will be returned to the customer at their expense.
Customers will be informed of the reason for rejection and may be provided with photographic evidence where applicable.

7. Free Gifts and Promotional Items

If an order included a free gift or promotional item, it must also be returned in its original unused condition when returning the associated product.
If the free gift or promotional item is not returned, Jewelchic reserves the right to deduct its value from the refund amount.

8. Exchange Availability

Product exchanges are subject to stock availability.
If the requested replacement product is unavailable, the customer may choose another available product or opt for a refund in accordance with the Refund Policy.
The replacement product is charged at its current selling price, and the customer pays or receives the difference. An exchange does not restart the original 7-day window (see the Exchange Policy).

9. Defective, Incorrect or Misdescribed Products

The conditions above apply to voluntary returns. If a product is defective, incorrect or misdescribed, please contact Customer Support.
Statutory remedies for defective, incorrect or misdescribed goods remain unaffected.

10. Fraud Prevention

Jewelchic reserves the right to refuse returns, cancel exchanges, or restrict return privileges where there is evidence of fraud, abuse of the return policy, excessive returns, or any suspicious activity.

11. Right to Modify the Policy

Jewelchic reserves the right to amend or update this Return Policy at any time without prior notice.
The version of the Return Policy in effect on the date of purchase shall apply to the respective order, and later changes do not reduce the benefits of existing purchases.

12. Governing Law

This Return Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or in connection with this Return Policy shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat.

Order Status Definitions

Order Placed: Your order has been successfully received and payment confirmed.
Order Confirmed: Our team has verified stock availability and the order has been forwarded for processing.
In Quality Check: The product is undergoing final purity, weight and hallmark verification before packing.
Packed: The product has been securely packed and is awaiting dispatch.
Dispatched: The order has left our facility and is with our logistics partner.
Out for Delivery: The order is with the local delivery agent and is expected to arrive the same day.
Delivered: The order has been successfully delivered and signed for at the delivery address.
Cancelled: The order was cancelled either by the customer or by Jewelchic.in as per the Order Cancellation Policy.