Shipping Policy

Last Updated: October 21, 2026

This Shipping Policy explains how orders placed on Jewelchic.in are packed, dispatched and delivered within India, including timelines, charges and special handling for high-value jewellery.

Serviceable Locations

• Jewelchic.in currently ships across serviceable pin codes within India. Serviceability for a specific pin code can be checked at checkout or on the product page.

Delivery Timelines

• Standard delivery: 3-7 business days from dispatch, depending on the destination once order is dispatched.
• Metro cities and Ahmedabad: 2-4 business days once order is dispatched.
• Remote/non-metro locations: up to 7-10 business days once order is dispatched.
• Made-to-order/customised jewellery: dispatch timelines are communicated separately at the time of order confirmation (typically 10-21 business days) before the standard shipping timeline begins.

Shipping Charges

• Free shipping is offered on orders above the threshold displayed at checkout; a nominal shipping fee applies below this threshold.
• Shipping charges, where applicable, are clearly displayed at checkout before payment.

Secure Packaging & Insurance

• All jewellery is shipped in tamper-evident, insured packaging via trusted courier partners equipped to handle high-value shipments.
• Every shipment is insured for its full invoice value; in the rare event of loss or damage in transit, Jewelchic.in bears full responsibility, subject to the claim process below.

Delivery & OTP Verification

• High-value / all shipments require an OTP sent to the registered mobile number to be shared with the delivery agent before handover, as a fraud-prevention and identity-verification measure.
• A valid government ID may be requested at the time of delivery for orders above a defined value threshold.

Damaged or Lost Shipments

• If a shipment arrives damaged, do not accept the delivery and contact Customer Support within 24 hours with photographic evidence, or raise a claim within 48 hours of delivery if damage is noticed after opening.
• For shipments lost in transit, Jewelchic.in will initiate a full refund or replacement once the courier partner's investigation is complete (typically 7-10 business days).