Privacy Policy

Last Updated: July 15, 2026

Jewelchic ("Jewelchic," "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us through our website www.jewelchic.in, mobile applications, our boutique in Ahmedabad, and any related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Information you provide to us:

• Name, email address, phone number, and postal/billing/shipping address
• Account login credentials
• Payment information (processed via secure third-party payment gateways; we do not store full card numbers)
• Order history, wishlist items, and cart contents
• Details submitted for bespoke/customisation requests or appointment bookings
• Communications you send us via email, phone, WhatsApp, or contact forms
• Reviews, testimonials, or feedback you submit

b. Information collected automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs, clicks)
• Location data (city/region, where enabled)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

c. Information from third parties:

• Information from social media platforms if you interact with our pages (Instagram, Facebook, Pinterest) or log in via social sign-on
• Information from payment gateways, logistics partners, and analytics providers

2. How We Use Your Information

We use the collected information to:

• Process, fulfil, and deliver your orders, including bespoke and engraved pieces
• Create and manage your account, wishlist, and cart
• Communicate order confirmations, shipping updates, and customer service responses
• Process payments and prevent fraudulent transactions
• Send promotional communications, offers, and newsletters (where you have opted in; you may opt out at any time)
• Improve our Platform, products, and customer experience through analytics
• Schedule and manage appointment bookings at our boutique
• Comply with legal, tax, and regulatory obligations (including hallmarking and invoicing requirements)
• Respond to queries submitted through our contact channels

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Logistics & courier partners to deliver your orders
• Payment gateway providers to process transactions securely
• IT and hosting service providers who support our Platform
• Marketing and analytics partners, only in aggregated or pseudonymised form where possible
• Legal or regulatory authorities, where required by law, court order, or government request
• Business transfer situations, such as a merger, acquisition, or sale of assets, subject to confidentiality obligations

All third parties with whom we share data are contractually obligated to protect it and use it solely for the purposes specified.

4. Cookies & Tracking Technologies

Our Platform uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse traffic. Please refer to our Cookie Policy for full details on the types of cookies used and how to manage your preferences.

5. Data Security

We implement reasonable security practices and procedures, including encryption, secure servers, and restricted access controls, to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Policy, including to comply with legal, accounting, tax, or reporting obligations, or to resolve disputes and enforce our agreements.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Lodge a grievance with our Grievance Officer regarding the handling of your data

To exercise these rights, please contact us using the details in Section 10 below.

8. Children's Privacy

Our Platform is not directed at children under 18. We do not knowingly collect personal data from minors without parental or guardian consent. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date.

10. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Jewelchic is:

Grievance Officer: Jewelchic Customer Care
Phone: +91 91840 08455
Email: info@jewelchic.in
Working Hours: Monday - Saturday, 10:00 AM - 7:00 PM

For any privacy-related questions or requests, please reach out to us via the above contact details.