Exchange Policy

Last Updated: October 21, 2026

This Exchange Policy explains the seven-day exchange, lifetime exchange, buyback and resizing of Jewelchic jewellery bought online at Jewelchic.in or at our store in India. Please read it with our Return Policy, our Refund Policy and the terms printed on your invoice.

1. Seven-Day Exchange

• An eligible product can be exchanged for another Jewelchic product if the request is registered within 7 calendar days of delivery or store collection.
• The product must be unused, unworn and unaltered, with its original packaging, tags, hallmark and supplied certificates intact. Sets and pairs must be complete. All requests are subject to inspection.
• Customised, engraved, made-to-order and customer-resized jewellery, and final-sale items expressly marked non-returnable at purchase, are not eligible. Used, damaged, repaired or incomplete items may be rejected.
• The exchange value is the net amount actually paid for gold, natural or lab-grown diamonds, making charges and applicable taxes, after linked offer adjustments.
• The replacement product is charged at its current selling price, and the customer pays or receives the difference. Exchanges are subject to stock availability.
• An exchange does not restart the original 7-day window.

2. Lifetime Exchange and Buyback

• Eligible Jewelchic gold, natural diamonds and lab-grown diamonds receive 100% of their assessed value at Jewelchic's respective prevailing valuation rates on the date of assessment, for both lifetime exchange and cash buyback.
• Gold value equals the verified net gold weight multiplied by the rate for its purity.
• Diamond value equals the verified carat weight multiplied by the applicable rate for its shape, size and quality. Natural and lab-grown diamonds use separate rates.
• These values are not based on the original invoice price. Making/wastage charges and taxes are excluded. No additional percentage deduction applies.

3. Verification and Settlement

• Please present the original invoice and the certificates supplied with the product.
• Before settlement, you receive a written component-wise valuation showing weights, rates and payout, which you accept before the exchange or buyback is completed.
• Missing or damaged diamonds are excluded from the diamond valuation; verified eligible gold is still valued separately.
• Lifetime exchange credit applies towards a new purchase of equal or higher value; new making charges and taxes apply to the new purchase.
• Buyback payments are initiated to the verified purchaser's bank account within 7 business days after the valuation is accepted and verification is complete. Please allow a further 2–5 business days for the bank credit.

4. Resizing Policy

• One complimentary resizing is offered for eligible products where resizing is technically feasible. Further resizing or other work may be chargeable at the rates applicable at the time of the request.
• To request resizing, visit our store with the invoice, or contact Customer Support for a mail-in resizing request for online purchases. Resizing typically takes 7 business days in store, or 30 business days by mail-in, including transit both ways.
• Resizing is not available for customised, engraved or made-to-order jewellery where resizing is not technically feasible; rings or bangles beyond the permissible resizing range; designs that cannot be safely resized because of their construction or stone setting; or products damaged, altered, repaired or resized by anyone other than Jewelchic.
• Customer-requested resizing ends eligibility for the seven-day return or exchange. Resized products remain eligible for lifetime exchange and buyback.
• Jewelchic may refuse a resizing request where the alteration is technically impractical, may compromise the structural integrity or appearance of the jewellery, or does not comply with this policy.

5. Your Rights

• The terms in force on the date of purchase apply to that purchase, and later changes do not reduce existing benefits.
• Hallmarked purity may be verified at a BIS-recognised Assaying & Hallmarking Centre; see www.bis.gov.in.
• Statutory remedies for defective, incorrect or misdescribed goods remain unaffected.

6. Governing Law

• Any dispute arising out of or in connection with this Exchange Policy shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat.

7. Contact Us

• Customer Care: +91 91840 08455
• Email: info@jewelchic.in